Overview

We at UC-Reseller want all of our customers to receive the best possible service. If, on a rare occasion, a customer who is a small business (10 employees or less) feels that they are not getting the service they expect, then they can make a complaint by any of the below methods:

Raise a UC-Helpdesk Ticket which will be answered by a Customer Experience Representative

Go to http://uchelpdesk.co.uk, and OPEN A NEW TICKET. In the help topic box, pull-down menu, select “Complaint”, and then enter the information regarding your complaint. Your “Complaint” ticket will be sent directly to a Customer Experience Representative who will deal with your issues.

By letter

If you prefer you can write to us at the following address. It’s important you supply all of your contact and service information within the letter and your customer reference details:

Customer Experience Department
UC-RESELLER
Kings House
St Johns Square
Wolverhampton
West Midlands
WV2 4DT

By Email

If you prefer to simply email us directly, you can do so by sending an email to supportdesk@uchelpdesk.co.uk where your email will be received by a Customer Experience Representative who will deal with your complaint.

How we deal with your complaint

Once we receive your complaint, we aim to resolve it to your satisfaction within five working days. In some cases, depending on Network lead times, this may take longer. We will liaise with you by email or telephone until such time as we believe the Complaint has been resolved. Should you still be unhappy with our service, we will escalate your complaint to a senior manager in our business who will review and make any required changes where they believe necessary.