Vodia and UC-Reseller Introduce the LinkedIn Group: “Vodia Experts”

Vodia and UC-Reseller Introduce the LinkedIn Group: “Vodia Experts”

Vodia and UC-Reseller Introduce the LinkedIn Group: “Vodia Experts”

The Group is a Resource for Best Practices for Resellers and Enhances Support for the Reseller Channel

Burlington, MA and London – September 26, 2023: Vodia Networks (“Vodia”), a developer of cutting-edge software-based telephone systems, and UC-Reseller, the exclusive distributor for Vodia in the UK, are pleased to announce a new LinkedIn group, Vodia Experts. Please visit the page  or use the QR code below to join the group:

Vodia Experts LinkedIn Group QR Code

The Vodia Experts LinkedIn group enhances channel support by providing a platform for Vodia resellers to collaborate, share insights and integrations, and cultivate a community based on best practices. It also serves as a source of guidance and support for its members.

We invite all Vodia partners to join the Vodia Experts group. You don’t have to be technical: we welcome everyone, and we would love to see participation from technical, developers, sales and marketing professionals.

Vodia’s open API enables resellers to complete their own integrations and develop interfaces and utilities that expand the Vodia ecosystem. Vodia Experts serves as a platform for resellers to demonstrate, share and showcase their accomplishments with other like-minded partners, offering, at the same time, a collaborative space for seeking and/or providing assistance and guidance. It’s the ideal place to observe how other resellers collaborate with Vodia and to find out what works (and what doesn’t). It’s also a perfect platform for discussing prospective features before submitting them as formal feature requests.

“Vodia Experts is another avenue of support for Vodia resellers,” said Eric Altman, Sales Engineer, Vodia, “a collaborative space where resellers can discuss their experiences and share their knowledge and, ultimately, help each other grow.”

 

“We will announce webinars and other events, including product launches,” said Stuart Rudd, Director of Channel Development, UC-Reseller, “and we are looking for marketing and PR content from our members, which we will promote into other channels on our members’ behalf, amplifying the coverage for our valued partners. Ultimately, we are telling the channel, ‘We want our partners’ voices to be heard as experts in their field.’ We have identified a collaborative, exciting way to connect Vodia resellers, and we want to create a cohesive and informative atmosphere wherein our members help each other gain market share. I’m really excited about what we will accomplish.”

 

“We are excited about the opportunities Vodia Experts gives us to develop and share more content, including press releases, blog posts and, hopefully, case studies,” said David Porter, VP of Communications, Vodia. “We hope Vodia Experts becomes a source of quality content for everyone, from MSPs to traditional telcos. We look forward to sharing this content within the group and beyond.”

Please visit the Vodia Experts LinkedIn page and join us! Questions? Don’t hesitate to get in touch with David A. Porter at dp@vodia.com.

About UC-Reseller

UC-Reseller is a wholesale telecommunications provider supplying voice and data networks, including phone systems, produced by several leading manufacturers, with full support to our channel partners, resellers, and sub-distributors. UC-Reseller is a technical solutions house, making the impossible and probable possible by using our experience and knowledge in the sector, assisting our reseller base to deliver customer-specific solutions and turning dreams into reality. UC-Reseller provides comprehensive unified communications solutions via our resellers and sub-distributors, from assisting with solution specification, validation, and implementation support, to bespoke tariffs, complete with pro-active support for our resellers and sub-distributors. With the head office in Wolverhampton and a London office, the company is dedicated to supporting the Reseller and sub-distribution channel to ensure its resellers have a differential in a crowded marketplace, ensuring its resellers win more business.

UC-Reseller
T: 020 313 777 29
press@ucreseller.co.uk

About Vodia Networks

The Vodia team goes back to the beginnings of IP telephony. We know a PBX must offer 24-up time and be designed accordingly. We love the innovations in the VoIP industry and consistently integrate them into our telephone system. Our favourite answer is: We have an app for it. Visit www.vodia.com for more information.

131 Middlesex Turnpike

Burlington, MA 01803

+1 (617) 861-3490

Let’s Encrypt – Revocation of Certificates 4pm 28th January – Information

Let’s Encrypt – Revocation of Certificates 4pm 28th January – Information

Let’s Encrypt have announced this morning that it plans to revoke some certificates at 4 pm on Friday 28th January.

In emails sent to Let’s Encrypt users the certificate authority said:

Hello,

Please immediately renew your TLS certificate(s) that were issued from
Let’s Encrypt using the TLS-ALPN-01 validation method and the following
ACME registration (account) ID(s):

 

XXXXX

 

We’ve determined that an error made it possible for TLS-ALPN-01
challenges, completed before today, to not comply with certificate
issuance requirements. We have remediated this problem and will revoke
all unexpired certificates that used this validation method at 16:00 UTC
on 28 January 2022. Please renew your certificates now to ensure an
uninterrupted experience for your site visitors.

 

We apologize for any inconvenience this may cause. If you need support
in the renewal process, please comment on our forum post. Our staff and
community members are available to help:

 

https://community.letsencrypt.org/t/170449

 

Thank you,

 

The Let’s Encrypt Team

 

What does this mean for you?

In the telecommunications industry, it is commonplace to use Let’s Encrypt certificates, and a number of Unified Communications vendors do which include 3CX, Vodia and many more. It is important to note that it is far more widespread than just the Unified Communications space and can affect anything that uses Let’s Encrypt certificates.

It affects certificates that were issued from Let’s Encrypt using the validation method TLS-ALPN-01 prior to 5:21 am on the 26th January 2022, certificates that were issued using this validation method prior to this time, are to be revoked on Friday 28th at 4 pm.

Not all certificates are affected by the incorrect implementation of the “TLS using ALPN” validation method. The revocation will only apply to certificates issued that were validated by TLS-ALPN-01 method.

Let’s Encrypt Site Reliability Engineer (SRE), Jillian said:

“We estimate 1% of active certificates are affected. Subscribers affected by revocations will recieve an email notification if the ACME account contains a valid email address. If you are affected by this recocation and need help renewing your certificate please ask questions in this thread.”

Given that Let’s Encrypt as of November 2021 had in excess of 221 million certificates, this could still be in the millions affected, if they were issued with the incorrect implementation of the “TLS using ALPN” validation method TLS-ALPN-01.

He continued:

“We will provide more details about this incident in the next few days.”

The reason why Let’s Encrypt is taking this action is that they have determined that an error made it possible for TLS-ALPN-01 challenges, completed before today (26/01/2022), to not comply with certificate issuance requirements.

What do resellers need to do to ensure their end users are not affected?

Vodia Response:

UC-Reseller spoke with the CEO of Vodia Christian Stredicke, who confirmed:

“Vodia does not use the TLS-ALPN-01 validation method so our Resellers and their End-Users will not be affected.”

he continued:

“In the new version of Vodia you can also check the expiration date of the certificates in the certificates list, and there is also an option to renew the certificate on the same page.”

3CX Response:

The issue was raised with 3CX this morning at 8:19 am, in the forums and a response was provided by 3CX at 11:40 am, confirming:

We’ve looked into this and I can confirm that we do not use the TLS-ALPN-01 validation method so there’s no need to worry as 3CX Instances are unaffected and no action is needed.

If you are using 3CX provided Let’s Encrypt Certificate the above confirmation provides comfort that you will not be affected, but if you use your own custom FQDN and a Let’s Encrypt Certificate you may well use the TLS-ALPN-01 validation method, and you should renew your certificates manually.

Instructions for 3CX Custom FQDNs and Let’s Encrypt Certificates:

Open an SSH session to your 3CX instance and run the following commands in order, one at a time:

sudo apt -y update

sudo apt install python3-acme python3-certbot python3-mock python3-openssl python3-pkg-resources python3-pyparsing python3-zope.interface

sudo apt install python3-certbot-nginx

sudo certbot –nginx

If this is your first time running certbot, you will be prompted to enter an email address and agree to the terms of service. After doing so, certbot will communicate with the Let’s Encrypt server, then run a challenge to verify that you control the domain you’re requesting a certificate for.

If that’s successful, certbot will ask how you’d like to configure your HTTPS settings.

Output

 

Please choose whether or not to redirect HTTP traffic to HTTPS, removing HTTP access.

——————————————————————————-

1: No redirect – Make no further changes to the webserver configuration.

 

2: Redirect – Make all requests redirect to secure HTTPS access. Choose this for

new sites, or if you’re confident your site works on HTTPS. You can undo this

change by editing your web server’s configuration.

 

——————————————————————————-

Select the appropriate number [1-2] then [enter] (press ‘c’ to cancel):

Select your choice then hit ENTER. The configuration will be updated, and Nginx will reload to pick up the new settings. certbot will wrap up with a message telling you the process was successful and where your certificates are stored:

Output

 

IMPORTANT NOTES:

– Congratulations! Your certificate and chain have been saved at:

/etc/letsencrypt/live/your_domain/fullchain.pem

Your key file has been saved at:

 

/etc/letsencrypt/live/your_domain/privkey.pem

 

Your cert will expire on YYYY-MM-DD. To obtain a new or tweaked

version of this certificate in the future, simply run certbot again

with the “certonly” option. To non-interactively renew *all* of

your certificates, run “certbot renew”

 

– Your account credentials have been saved in your Certbot

configuration directory at /etc/letsencrypt. You should make a

secure backup of this folder now. This configuration directory will

also contain certificates and private keys obtained by Certbot so

making regular backups of this folder is ideal.

 

– If you like Certbot, please consider supporting our work by:

 

Donating to ISRG / Let’s Encrypt:   https://letsencrypt.org/donate

Donating to EFF:                    https://eff.org/donate-le

UC-Reseller launches UC-Billing – a telecoms billing solution thats easy to use

UC-Reseller launches UC-Billing – a telecoms billing solution thats easy to use

UC-Reseller today (21st September 2020) launches a Telecommunications billing platform UC-Billing. Following a recent Survey of the UC-Reseller community, UC-Reseller acknowledges one of the barriers for MSPs (Managed Service Providers) entering the Unified Communications space is that Telecoms billing solutions are complex, requiring knowledge of tariff management, the format of CDRs (Call Detail Reports), Prefix codes, SDRs (Service Description Records), in addition existing Telecoms billing platforms often have high service subscriptions, and usually, a usage charge based on a percentage of the total bill.

UC-Billing makes Telecoms billing for MSPs simple, allowing MSPs to bill their existing services such as Support Services, Office 365 Subscriptions, Internet Connectivity, Web Hosting, alongside their Telecoms billing.  Setting up UC-Billing for your first bill run could not be simpler, set-up your client, add services, detail the CLIs (Caller Line Identities), load and process the CDR, and UC-Billing will produce a branded Invoice, with full Call Detail Report emailed to your clients and then collects payment automatically via Go Cardless.

MSPs entering Unified Communications are usually faced with a decision between becoming an Agent for a larger telecommunications company or battling with the complexities of telecommunications billing regulations, and complex platforms. We do not believe any MSP should become an agent of a larger telecommunications company, as this sees the MSP been paid a small commission each month, they lose control of their client as the contracts will be with the larger telco, and it does not benefit the MSP balance sheet as there is no asset value. We, therefore, recommend that resellers hold the contract with their clients, purchase wholesale, set their own pricing and tariffs, determine their own margins, and build their companies balance sheet, not the large telcos, to achieve this the MSP requires an easy to implement, manage and use billing solution for their unified communications business alongside their traditional MSP portfolio of products and services.

UC-Billing, is completely brandable by the reseller, including allowing the end customer to log in to the customer portal to review previous invoices, automatically add a margin to the cost price of CDRs, allow the reseller to use their own SMTP server to send the Invoices, and Call Detail Reports, links with Go Cardless to take payments, allows the reseller to send reminders of unpaid invoices with a custom message for each type of reminder.

Introductory Offer

UC-Reseller is currently offering resellers their first 5 clients for free for the first 3 months, after which the monthly service subscription is very affordable, and importantly there is no usage charge, which could save resellers a substantial amount of money, allowing resellers to retain more margin.

Request a FREE 3 Month Trial for up to 5 clients

Stuart Rudd, Director of Channel Development at UC-Reseller said

“We are very pleased with our development teams’ efforts to provide our Resellers with an essential tool. UC-Billing is simple and intuitive to use, and allows MSPs to add their normal monthly service charges to UC-Billing allowing a single bill to be presented to their clients.” and continued “UC-Billing does not have the usual industry-standard percentage service charge, which could save resellers a significant amount.”

 

Adam Mathews, Senior UC Solutions Specialist at UC-Reseller said

“We often hear from resellers how difficult they find the billing element of the telecoms service offering, UC-Billing keeps it simple, and ensures the Reseller complies with best practice in Telecommunications Billing.” and continued “We offer this service at a reduced cost to support our reseller base, with no percentage service charge, and for the first five clients for three months it is completely free, our onboarding team will train the resellers on UC-Billing, but most do not need the training as it is simple and intuitive to use.”

 

Ryan Dean, Account Manager at UC-Reseller said

“I often deal with new resellers, that are new to telecoms, having commenced with a unified communications offering and learned the technical implementation, together with the other elements required such as number porting. Resellers then find that they need a billing solution, I often hear from our resellers that they find Telecoms Billing as complex, expensive, and billing providers want a share of the margin by way of a service charge as a percentage of the resellers business.” and continued “I feel that UC-Billing makes it easy, allow the monthly billing to be completed with ease, and ensures that the reseller retains margin because there are no usage fees, since the launch of our Beta test we have seen an increase of MSPs using UC-Billing, and have heard how this has enabled their transition into Unified Communications and made it an easy transition. We have therefore now made this availabile publicly, to all resellers.”

Notes to Editors

About UC-Reseller

UC-Reseller is a wholesale telecommunications provider supplying voice and data networks, including phone systems produced by several leading manufacturers, with full support to our channel partners, resellers, and sub-distributors. UC-Reseller is a technical solutions house, making the impossible probable, and the probable possible, by using our experience and knowledge in the sector, assisting our reseller base to deliver customer-specific solutions and turning dreams into reality. UC-Reseller provides comprehensive unified communications solutions via our resellers and sub-distributors from assisting with solution specification, validation, implementation support, to bespoke tariffs, complete with pro-active support for our resellers and sub-distributors. With the head office in Wolverhampton, and having a London office, the company is dedicated to supporting the Reseller, Sub-Distribution channel to ensure its resellers have a differential in a crowded marketplace, ensuring its resellers win more business.

For additional information:

UC-Reseller
T: 020 313 777 29
press@ucreseller.co.uk

 

Adding IP addresses into Vodia PBX allowed list

Adding IP addresses into Vodia PBX allowed list

You may want to add IP addresses into 3CX’s allowed list, and this may include UC-Reseller’s IP address ranges. This is important because if your PBX denies the SIP Providers IP address ranges you may not receive calls, or you may have audio issues.

Step 1. Log in to the Vodia Management Console

Vodia Management Console Login

Step 2. On the left-hand menu bar, at the System Level, Select Security -> Access

Vodia System Level Menu

Step 3. Add the IP Addresses within the Vodia IP Access Control Section

Vodia Add IP Address

To add UC-Resellers IP Ranges use the current ranges detailed in the PDF file that is downloadable from the UC-Reseller Portal. To download this login to the portal, click on the Tools Menu -> UC-Reseller IP Ranges

Importing IP addresses into 3CX’s allowed list

Importing IP addresses into 3CX’s allowed list

You may want to add IP addresses into 3CX’s allowed list, and this may include UC-Reseller’s IP address ranges. This is important because if your PBX denies the SIP Providers IP address ranges you may not receive calls, or you may have audio issues.

Step 1. Log in to the 3CX Management Console

3CX Management Console Login

Step 2. On the left-hand menu bar, select IP Blacklist:

IP Blacklist on Menu

Step 3. Import the IP Address List:

IP Blacklist Import

To add UC-Resellers IP Ranges use the JSON file that is downloadable from the UC-Reseller Portal. To download this login to the portal, click on the Tools Menu -> 3CX IP Allow List

3CX Appoints UC-Reseller as Solution Provider

3CX Appoints UC-Reseller as Solution Provider

UC-Reseller has been confirmed as a 3CX Solutions Provider in the UK by 3CX. UC-Reseller’s channel community will now have additional support in providing a holistic telecommunications solution for their clients. UC-Reseller aims to make their resellers different and have a competitive edge over the competition in what is a crowded market place; by providing bespoke solutions customised to the reseller’s requirements, and by providing access to partnerships, products, and services to ensure a differential, increasing demand and gaining more market share for our resellers.

Paul Clarke, Channel Manager – UK North, 3CX.

“UC-Reseller has embraced not only the 3CX product but also the 3CX ethos. A great ambassador for 3CX.”

Stuart Rudd, Channel Director, UC-Reseller.

UC-Reseller is a channel-focused wholesale provider of Telecommunications products and services, we support our resellers in winning more business by enabling our resellers to be different in a crowded market place, by providing them with bespoke solutions, access to exclusive partnerships through our distribution channels, and proactive account management and support; making for a win-win partnership.”

UC-Reseller is an established Telecommunications Solutions House, providing its reseller base with a proven technology portfolio and solution base, enabling our resellers to provide their clients with an end-to-end solution, including wrap-around solutions for 3CX’s IP PBX, we are also able to provide all supported hardware for 3CX IP PBX, and will put in place pricing support to support our resellers.

Resellers and Channel Partners can now purchase 3CX licenses, maintenance, license upgrades directly from UC-Reseller, at the set discount levels set by 3CX, as per the 3CX partner program, all purchases will be accredited to the reseller, and the UC-Reseller account management team will assist the reseller progress up the value chain within the 3CX partner program, by proactive account management, support, partner training, and qualified sales leads, and more importantly not been in competition with our own resellers, as we are 100% channel focused.

Adam Mathews, Senior UC Specialist, UC-Reseller

“We are delighted to have been appointed as a 3CX Solutions Provider, we have always said that if you were to cut Stuart our Channel Director in two, it would be like seeing a Blackpool stick of rock, UC-Reseller is written one side, and 3CX on the other. This enthusiasm for the product, the 3CX partners and community, and that we are committed to the channel makes us a good fit for any 3CX partner, enabling those resellers to succeed with our bespoke solutions and wrap around products and services, to provide unique offerings in the market place, ensuring a differential for our resellers.”

 

“UC-Reseller hopes to complete interop testing for our SIP platform with 3CX shortly, our SIP platform has an industry-leading portal, resilience, and fraud mitigation platform, and we look forward to announcing 3CX support for our SIP platform shortly.”

Natassia Allery, Assistant Sales Manager – EMEA APAC & LATAM, 3CX.

“UC-Reseller offers excellent support to 3CX Partners.”

UC-Reseller’s existing partners and prospective partners wishing to know more about this opportunity, and want to resell 3CX’s IP PBX should visit the UC-Reseller website here to signup as a reseller, or here to signup as a 3CX Partner.

About UC – Reseller

UC-Reseller, Founded in 2014. UC-Reseller is a wholesale telecommunications provider supplying voice and data networks, including phone systems produced by several leading manufacturers, with full support to our channel partners, resellers, and sub-distributors.

UC-Reseller is a technical solutions house, making the impossible probable, and the probable possible, by using our experience and knowledge in the sector, assisting our reseller base to deliver customer-specific solutions and turning dreams into reality.

UC-Reseller provides comprehensive unified communications solutions via our resellers and sub-distributors from assisting with solution specification, validation, implementation support, to bespoke tariffs, complete with pro-active support for our resellers and sub-distributors.

With the head office in Wolverhampton, and having a London office, the company is dedicated to supporting the Reseller, Sub-Distribution channel to ensure its resellers have a differential in a crowded marketplace, ensuring its resellers win more business.

For additional information please visit ucreseller.co.uk

Contact UC-Reseller

UC-Reseller
Kemp House
160 City Road
London
EC1V 2NX

T: 020 313 777 29
W: ucreseller.co.uk

E: press@ucreseller.co.uk

About 3CX

3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.

With integrated WebRTC web conferencing, apps for Mac and Windows, Android, iOS, and the Web, 3CX offers companies a complete communications package out of the box.

250,000 customers worldwide use 3CX including McDonald’s, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods, and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia, and Australia. Visit 3CX on Facebook and on Twitter.

For more information visit: www.3cx.com